Visible phone service not working

Visible phone service not working. If Feb 23, 2022 · I too had a similar problem where I could text some people but not others and after reading a lot of threads and getting no where I started to dig into the settings on my phone (iPhone 13) and discovered that when Visible switched my service from Verizon my phone was showing two service providers ("cellular plans" on my iPhone) one for Visible Aug 22, 2024 · Visible is not for everyone. I experienced no issues with Visible and it was fast, so I was happy. 6. Nov 4, 2021 · I switched to Visible from Verizon in October and have had constant problems. ; promo credit ends if eligibility req’s are no longer met; 0% APR. I just paid the phone off with Verizon today so I could join visible. Jul 17, 2024 · Customer service. I have no service. It finds the network, signs in and downloads data. That guy emailed me approximately 8 hours later and said that my issue was fixed and to restart my phone and everything should be working. So I submitted a port out on Visible. Quick Ways to Fix Mobile Data Not Working on Android. Mar 1, 2023 · This notice is now on their site We’re aware of an outage impacting voice calls, text messages and data. When I enable the hotspot I get a message from the Android System that "tethering has no internet", and whatever device I connect to the hotspot, does not have internet access. I reset network settings and deleted the visible app. Reboot phone Delete previous esim from Settings:Cellular:Visible. I followed these steps, status changed to VISIBLE but no bars. If member switches to a non-eligible plan or terminates Visible service, member forfeits any remaining promotional benefit. Click on the blue button to start chat. ***** We created app-based wireless for people, like us, who do everything on their phones. At 5Mbps. Go through all these steps, make sure you have bars (even if they're not actually working) and then restart your phone. 2. I had T-Mobile as the primary carrier and Visible as the secondary carrier. Sign in to your computer (not the phone app) 2. Give it 1-1. Sep 27, 2022 · She redownloaded the esim which actually gave me a new esim. Reset all network settings. Feb 13, 2023 · It worked perfectly till I did the "service upgrade" a month ago. update from Visible March 2, 2023 Hi there. It runs on our parent company Verizon’s award-winning 5G and 4G LTE networks. *****If you have questions or if you’re having any issues with your activation/service, you can PM Visible's Care Team at /u/VisibleCareSupport. Aug 27, 2024 · Remove the case, shake out the water, and wipe it with a dry cloth to dry and fix a wet iPhone. It’s not Mar 24, 2023 · Visible IMEI checker says it's not compatible. Apr 25, 2024 · There are four ways to reach Visible customer service, and they’re all thoroughly 21st century: Use the online chat feature on Visible’s website. I did travel to two states while Global Pass allows you to make and receive phone calls, use data, and access hotspot service like you would normally do, without the need for a different SIM card. Jun 5, 2021 · That will help Visible know if it's a data issue or SMS issue. Jan 15, 2023 · I have an i phone 14 unlocked. But the Samsung won' t connect. I didn't like my phone number and I kept changing it through the automated chat. May 5, 2023 · Check your phone. They could not fix anything so they escalated it further. If txt work fine with chat off, it's a data or integration layer issue with Googles chat system. Take your phone into an AT&T store along with the port out PIN and walk out happy. Head over to our compatibility checker tool to make sure your phone can handle our network, select your phone's make and model (and/or add in your IMEI) and the tool will tell you if it's compatible or not. Obviously your phone won't work during this time frame. YAY! I was sent an email that they were working on my case and that I would receive a follow up email 24 to 48 hours later. If you're experiencing issues with your service please power cycle your phone, this resolves most issues. No Problem Apr 25, 2021 · I used to do this with an android program called "easytether", now I don't have to since hotspot is included in the visible plan. Contact your carrier if this problem continues to occur. Send Visible a message on Facebook messenger. Spent the time on Chat, didn't help any. Things I've tried: Toggle airplane mode; Restart Aug 19, 2023 · Another reason could be that your device is not compatible with 5G settings. Data roaming is when your phone leaves your primary carrier’s network and connects to a different one so you don’t lose service. We are working to resolve it immediately. Oct 5, 2022 · Install the new version of the Visible app. - Factory reset the phone - Inserted the physical Visible SIM card from my old phone - Removed the physical Visible SIM card from the new phone - Restarted the phone what seems like a thousand times - Toggled Airplane mode Dec 5, 2023 · 1. These problems started as soon as I set up my sim card and activated service. Note: Scam Protection may take a few minutes to toggle ON. Select 'Voicemail' and turn on Visual Voicemail. Jul 11, 2023 · Hello, I recently switched to Visible and my Hotspot has never worked for me. I did contacted customer service to fix the issue, but the attempt to fix it was worse because i was 2 days without service, because the order in visible side of things "got stuck" this is what I have been told. I waited until I had 10 days of service left with my old carrier. My number was successfully ported and Verizon says it is active, however, I am unable to get cellular service on the new iPhone or send messages/make calls. Dialing '1' did not work because it required a pin that I never created. Though very rare, DO allow for shipping delays. Check that mobile data is turned on. It has been working on Visible for years. ***** Member must maintain service on the Visible plan for 5 years to get full benefit of the promotion. For upgrades, phone must be active on account for 60 days prior to trade in. 5 minutes and then data starts to work. It’s obvious, but that quick reset fixes numerous issues. I am traveling in my RV. Me? Not at all. Nov 16, 2021 · Free hotspot access: Visible ($40/mo. Launched in 2018, the carrier offers services on the Verizon network , with all services delivered via e-commerce and mobile apps , and no brick and mortar retail presence. Also the phone is a S23 ultra factory unlocked, pop in the sim from previous phone, works fine. To send an MMS to your phone number; While both of these options work, the second one "@vzwpix. ” So your best bet is to use the chat feature on the website or @ the company on Twitter—um, we mean X. I had to back up my phone, Reset back to factory settings, insert Visible sim card, and everything worked including SMS messages. iPhone: Go to Settings > Cellular > Cellular Data Options > Enable LTE. The first time, I contacted visible and we tried to troubleshoot my phone multiple different ways. Remove the SIM card and leave the device in a dry place. Aug 23, 2022 · If this doesn't help go to settings, then apps click on the menu icon and select show system apps then search for 'Wi-Fi calling' or 'calling' clear the cache and data of the Wi-Fi calling app, that should resolve the problem, please let us know if it worked Aug 20, 2022 · Visible was not working well for my wife after moving from Verizon. Unfortunately, after that I couldn't If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. Tweet at @VisibleCare. Dropped calls with Visible’s old system, then no data after moving to Visible+. I had service for both numbers. 5 Mbps. Are Motorola phones from Visible NEW? Phone I want is $85 less from Visible than Bestbuy or Amazon 2. Bought my Samsung Galaxy S8+ when I had US Cellular, no problems, switched to Verizon, no problems, switched to Visible, countless problems that have not been able to be solved. Trade-in terms apply. Sep 13, 2023 · A phone that can connect to 4G doesn't necessarily work with 5G, especially if manufactured before 2019. If you don't see 5G at the top of your phone, and none of these other tips have helped, you might not have a 5G-capable phone. S. This is super frustrating because I've missed really important work texts and now I'm paranoid about not getting messages so I restart my phone multiple times I day if I haven't received a message in a few hours. Jul 11, 2024 · And if your phone isn’t compatible with Visible, the company has a Visible Payback program that lets customers get monthly credits for 12 months of service when they purchase one of the Aug 11, 2021 · The online support is absolutely awful and cannot fix anything. It will cost a little more each month but you’ll be happy. 1. Jun 18, 2021 · My Samsung S9+ is also not working with Visible. It was not working until I RESTARTED MY PHONE. Then after phone restarts, Remove the SIM, turn off your phone for 30-45 seconds, reinsert SIM, turn the phone back on. Over the 30 days that I tested out Visible’s cell phone service, I sent and received phone calls and text messages regularly. Please help! Sep 17, 2022 · Yesterday I bought the new iphone14 and moved my service from Google Fi over to Visible (bc google fi doesn't support iphones). The eSIM activation has taken over 2 hours now, with the screen "We're setting up your Visible service plan, this should take less than 5 minutes. Feb 16, 2023 · it does not really work like that. Mar 1, 2023 · We’re aware of an outage impacting voice calls, text messages and data. Confirm voice/data is enabled. A few say they didn’t have any service at all after signing up. Moral of the story is "Cheap service means, Cheap Customer Service. If you want a fast hotspot, Visible probably doesn’t work for you. Fill in the information under "Chat with us" 4. Customer service, or lack thereof, is equally unacceptable. SMS text messages did not work for me, but iMessage did work. No network covers the entire nation, so the Big Three carriers (AT&T, Verizon, and T-Mobile) formed roaming agreements that allow their customers to use each other’s networks. It is also good to talk to Visible personnel and check whether your device will get provided a 5G connection from Visible as Visible does not provide a 5G connection to all devices. A: The trade-in program allows for you to take a phone you’re not using anymore or an old phone you are upgrading and send it to Visible for a credit toward a new device! Q: What is a trade-in? A: A trade-in is just that, it’s a device that you can send into Visible when you’re purchasing a new device in exchange for a credit. They escalated my case and it took 36 hours for someone to call me back. Check to make sure that your device really supports 5G. com. Q: Scam Protection is not working. It has twice had pay as you go Verizon sims that worked fine most recently expired in April. My interactions with their support team were positive; I received prompt and helpful responses when I asked for assistance with making sure my phone was compatible with Visible’s services (it turns out I just needed to update it). The following devices are compatible: Samsung Galaxy S20 series* Samsung Galaxy S21 and Samsung Galaxy S21+* Samsung Galaxy A42 (5G) iPhone 12* iPhone 13* Google Pixel 4A 5G . Feb 18, 2022 · So, visible sent me a new SIM card. It magically started working after that. If you are experiencing issues with service please power cycle your phone, as this resolves most issues. When I was in the Vancouver, BC airport changing to my connecting flight, I got a message saying "Welcome to Canada" and that it was updating the network. Most carriers either limit the amount of full-speed data you can use or count any mobile data against your overall data limit on Nov 3, 2022 · I've tried nearly everything (not necessarily in this order): - I've downloaded/activated an eSIM four different times. As I was waiting, received message “Phone Activated” and it is now working. Sep 25, 2022 · Here is what I tried that seems to be working as of 9/30/2022: 1. 5. enter IMEI for your phone (on iPhone the IMEI can be found in Settings:General:About) Continue with esim install. Sep 3, 2022 · Foolish to try to save 20 bucks a month it turned out. Restart your phone. I also tried an old Sim from a Straightalk phone that used the Verizon network, and it shows WIFI also. Jul 17, 2024 · Everything looked fine, but when I tried to use the Internet, it wouldn't work. ***** Sep 17, 2022 · The only advice I would have is that you have to continue to wait in line in order to chat with someone so that Visible can do the backend work to get you up and running. If I put the new Visible Sim into either of my old Samsung phones, there is no WIFI calling option. Then when I paid for service, everything went sideways. I noticed that the service bars at the top of my screen had disappeared and assumed that the team was doing something on their end. Dec 17, 2022 · What service can I get in Costa Rica? Feb 9, 2021 · With Visible you are able to receive texts to your phone number from an email using either: Number @vtext. I have a Samsung S9+ with Android 12. reboot phone. To verify, run the phone's model number through a web search or on the company's website and look at its specs. This sub is not moderated by Visible. Though Visible employees may post here, the views are their own and do not represent Visible. And when we say “free trial,” we mean it—no auto-renewal, no contracts, no commitments. I installed the new SIM, and now the phone will not activate. This sucks and I agree I'm not going to buy another phone when this 2022 one is fine. My number wont transfer, even though Visible said it did. Bye Visible, see you never again. In app step through Switch Now. Restarted my device, checked updates, airplane mode on and back off, changed networks? My daughter had this issue yesterday with her Visible service. (One user Jul 17, 2024 · Customer service. See more here at https://www If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. Visible is not ready for primetime. (1) Receive your new phone (and or) SIM card from Visible. My service address is sa Then, I restarted my phone to pick up service. Calls and texts work fine though. I put the new SIM card in, and it doesn't work. It is both CDMA and GSM as it was on Google Fi. Hope this helps others! Good Luck! Dec 17, 2022 · LAST STEP THAT ACTUALLY MADE IT WORK. Visible Fast Facts: What You Need to Know. No service at all after restart. Google Pixel 5 . 3. I don't think anything changed with my phone. I have no desire to go through the hassle of setting up a new pho If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. Sep 17, 2022 · Go to settings > general > about and see if you have carriers listed. Chat with Visible's chatbot, ConnAI, in the Visible app. It catches the visible network, the signal bars are also visible but 'greyed' out and even the LTE sign is showing, but somehow, it does not work; no calls, no texts no Internet. wait a few minutes before trying to call Feb 24, 2024 · I have had visible service for about 9 months. To send an SMS to your phone number; Number@vzwpix. Nov 1, 2022 · Everything looked fine, but when I tried to use the Internet, it wouldn't work. Make sure that the option for "Voice & Data" is selected. They should make the service plan upgrade mandatory before allowing a customer to activate the iPhone 14 (without warning). The app will prompt some questions about your location, copy your Sim compatiable IMEl, and then send you a verification code to you number (that isn't currently working) vis SMS Jan 14, 2023 · I did the 15-day free trial to make sure the service worked good because I've tried other small carriers before and had issues. com" is capable more such as images, emojis, etc. Mar 2, 2023 · This worked for me. I get nowhere with the chat bo Dec 17, 2022 · Can I use my visible phone service to text in Costa Rica? Jan 6, 2022 · Visible is offering a free trial for your ESIM compatible iPhone. Before I share my experience from four years of testing, let’s get started with some fast facts about Visible. I'v On your new phone (the one without service) open the visible app and sect "Switch Now". Contact Visible customer care for assistance with phone service through chat or social media. Visible App Tap Account in the menu bar. Anyone know how to resolve this? Sep 12, 2022 · If your phone doesn't sopport eSIM and you take out your American SIM and you insert a European SIM you will not get your calls and text from your American phone number because in order Wi-Fi calling should work the SIM has to be in the phone, if your phone sopports eSIM you can get a European eSIM and leave your phisycle SIM in your phone (and enable both plans eSIM and SIM) you can get a May 20, 2021 · I have an unlocked phone. Wait for the screen with the three bouncing dots. When it first got started, Visible offered just one plan — a $40/month unlimited offer with taxes and fees included. What is Visible?: Visible is a Verizon-owned prepaid phone service that offers affordable unlimited plans for single-line users. If you're getting this message on your phone it means that your device cannot find a signal from your cellular carrier. " I would've thought that the process would've been smooth because I am an existing customer with Visible. I have tried to do that, move my visible physical sim from my android phone to iPhone, but it does not work there. May 6, 2024 · Visible's hotspot is good If you’re concerned with how much hotspot data you can use. In this day and age when your mobile is your only ohine, it is simply not acceptable to have unspecified "call restrictions" block usage if your phone. Opened new visible account on e sim while keeping my T Mobile account active on the other e sim. So I had two carriers and two phone numbers before transferring my number from T Mobile to Visible. With no risk or commitment required it is the best time to join. I switched weeks ago. Is the network down? Internet not working? Here you see what is going on. Nov 4, 2022 · Switched over to Visible from Verizon, paid 1K for a new phone and I have no phone, no service and no support! My wife has been with Visible for a couple of years and has been satisfied. Feb 9, 2021 · Android: Go to Settings > Network & Internet > Mobile Network and confirm the Mobile Data option is toggled on. The Visible support rep was GREAT, it was just getting to be a hassle and the dollars saved wasn’t enough to keep the wifey happy. Remember Visible prioritizes hotspot data limits over data speeds. Jul 31, 2024 · Visible review: What the phone service costs. Our service has been restored. " Visible was clearly caught with their pants down and hopefully this was a giant learning exercise to them. Put new sim in again and reboot phone again. I am shocked it is not compatible. Things I've tried: Toggle airplane mode; Restart Sep 26, 2022 · 1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode. I don't know if the resolution was just pure chance or if it will actually work for other phones. When the phone restarted and the visible app redownloaded the phone was activated with a new esim and I was able to add the Apple Watch. Oct 4, 2022 · MY PHONE NUNBER IS WORKING NOW!!! i can finally receive phone calls. If I put the old Visible Sim in, it shows the WIFI calling option. You can also try silica gel packets or putting the iPhone in rice. Sep 29, 2022 · What was your previous Visible service? If it wasn’t the new $30 plan, did you install a new SIM or eSIM? If you installed a new SIM or eSIM, have you reset your phones network settings? Aug 27, 2022 · If you are not getting service from Visible, try these four steps: Pop in new sim and follow Visible activation instructions. What I want to know, is something that's been bothering me. I’m happy!!! Visible is a looser, will drive you crazy, and keep you frustrated. With so many people having the same issue, you would think there would be a fix. What network does Visible use? Sep 17, 2022 · Visible has the worst customer service. This should prompt you to set your pin. Click on the chat icon in the lower right of the screen. Mar 1, 2023 · I have an iPhone 11. My address is in FL which is the address for my Credit card, but I want it shipped to Colorado. Nov 29, 2022 · Visible is aware that there are compatibility issues with the new iPhone 14s; however, they do not tell customers about this potential problem, OR that the party pay legacy plan will not work. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. This is what I had to do with my new phone/service. May 6, 2024 · Visible Payback is a program for customers switching to Visible. May 8, 2023 · I have been fighting my phone all morning, no service! No texts, no phone calls. Jan 27, 2022 · Calls identified as spam will be automatically redirected to voicemail. I wonder if something with the cell towers changed. Jul 17, 2024 · 4. at Visible) Best overall Visible phone: Google Pixel 4a ($346 at Amazon) Visible doesn't make you pay extra for hotspot usage New members who (1) activate a qualifying device on a monthly or Annual plan (2) transfer their existing phone number from an eligible carrier within 30 days of transaction (3) activate their Visible service & (4) complete 3 service payments on a monthly plan or after 3 full months of service on the Annual plan are eligible to receive a virtual Sep 23, 2022 · I recently switched to the Visible+ service, from the standard unlimited plan. Strong signal here ~69dB RSSI. (2) Insert your Visible SIM card into the phone you wish to activate Visible service on. Confirm that the Scam Protection feature is set to ON through either the Visible App or the Visible Website. Oct 14, 2022 · I tried it and I found an IMEI number that would get me to the order page but I never finished the order. logged in where needed, does not work. Dec 2, 2023 · After porting my iPhone11 from Verizon, and removing the old sim card, following all instructions, the Visible app says "oops, this isn't the phone you started with, Please switch to this device to complete activation" But it IS the right phone, and only phone I have. It was not. As of today it is version 4. But you take the chance of it not working in your phone. Mar 27, 2024 · The company’s contact page says this: “Visible does not offer over the phone assistance, but there are other ways to interact with a Visible Care Team Member. Signed up with Visible 3 months ago using that phone. First, make sure your device is compatible with the Visible 5G Network. My number from T Mobile was successfu Also ensure your service time does not run out during the shipping process from Visible. Visible offers efficient customer support through phone and online chat. Feb 28, 2021 · Shut your phone off, remove the visible SIM card, replace it with the SIM card from a different service, boot up your phone and leave it on for at least 10 minutes. Aug 19, 2022 · Reason is that after switching to the new Visible+ plan via eSIM, it seems that the APN settings did not downloaded in to my device. All international coverage, including that in Mexico, Canada, Puerto Rico, and the U. I called Verizon back and they checked and said phone is unlocked and not tied to them and all looks good and should be compatible with Visible. Strangely, the SIM works fine in my MiFi7000 hotspot. Apr 9, 2024 · Visible keeps things simple by offering two unlimited plans: Visible and Visible+. Getting a New Phone. Why your phone shows a "No Service" message. I do an Ookla test and it tells me (on my desktop with a wireless connection to my Visible phone's hotspot) that my download speed is a mere 1. What a pain but I’m so glad so have it all working. " I contacted visible, and they haven't done anything about it for 3 days. The only thing I haven't done is cancel my existing Visible service all together, and start it up again, which doesn't seem right. Are you wondering if your phone is going to work with Visible? We’ve made it so easy for you to find out. Call and Text Performance. I Have a Motorola G Power(2021) I bought from Visible last year that is not compatible with the new plan. There have been four times during that nine months when my service suddenly just quit working. Even with this great offer there are always questions so here are some of the top FAQs to better understand the promotion and offer details. Oct 8, 2022 · The only thing that works is restarting my phone, airplane mode on/off multiple times does not help. Dec 1, 2022 · I have the Visible+ plan and traveled to Canada for work but had no phone or data service when I was there. The promotional rate will last 12 or 24 months to help offset what you pay for the new phone. In fact, they seem to be working better than before, and I'm getting a better signal. Less $830 trade-in/promo credit applied over 36 mos. Virgin Islands, must be purchased via a Global Pass (you can find Global Pass details below). Here's our guide to why you're getting a no service message on your Samsung® or other Android™ phone or low or no signal—and how to fix it. I have a Samsung S21 Sep 22, 2022 · Go to settings > general > about and see if you have carriers listed. 0. Once it restarted, I immediately picked up service on Verizon’s network and was able to place a test call. Enable data roaming. The Visible Free Trial is a 15-day free trial that does not require a credit card to join. It’s a lot of steps for such a simple issue, but it seems to work for a few days til the data inevitably gives out for some unknown reason. Before trying some of the more technical fixes, start with these quick and simple fixes that may be all you need. I don't have service, and my phone occasionally gives me this message: "iPhone is not activated. Our team is working quickly to resolve it. Frequently asked questions Visit our help center for more FAQs, or see our Terms and Conditions. And you’ll be on a premium data plan. Promo is not transferable, not redeemable for cash and has no cash value. Apr 6, 2023 · Website, phone app, digital assistant, nothing works, very discouraging. Visible’s $25/month plan does not include international roaming. Blade X1 5G Feb 23, 2021 · Open the 'Phone' app, look at the bottom where you'll see 'Favorites', 'Recents', 'Contacts' and 'Voicemail'. The phone has never been locked. Nov 9, 2021 · Your device may not be connecting to 5G service for a variety of reasons. You’ll get unlimited Verizon 5G and 4G LTE coverage via eSIM. Put old sim back in and reboot phone. It offers discounts on your Visible service plan if you buy an eligible phone when your old phone is incompatible. . If issue is still present with it off, it's likely an SMS issue Visible Service LLC, doing business as Visible by Verizon, is an American all-digital prepaid mobile virtual network operator (MVNO) and brand wholly-owned by Verizon. Aug 26, 2022 · One of the most frequent complaints among people on the Visible subreddit is a lack of service after upgrading. Aug 24, 2024 · Real-time problems and outages for Visible. I received a new SIM card today as part of upgrade. ivld fygttqf ssnomes eeqk hzqb zgvd gqpjw acz eucfrn nxykl